How does your company get ready for the day? Policies and procedures can be an important part of the business day, and I thought I'd share a little of our plans.
Usually our day in support starts with Eric reviewing the calls from the day before and the emergency support calls. He gets with the team and focuses first on what is still open and unresolved and then on what we could have done better. They then come up with a plan of attack.
Our hardware department does an inventory and also consider what state of build the new systems are in.
In sales, we make sure weekly that we have followed up with every new prospect, go through emails and look at our social media. We skip the "pump you up" sales meeting stuff.
Mike
