Eric, our Customer Service Manager, and I were talking earlier today. Eric mentioned that Friday's are one of those days that are busy for him. On Friday, Eric starts prepping the plan for next week as well as going through the SelbySoft call logs for the previous week.
Believe it or not, Eric actually reads all the comments that you, our customers, leave on the LogMeIn session logs. He then covers them, good and bad, with the support staff.
So next time you are leaving a comment (hopefully good!) about one of our technicians, know that someone out there is hearing you!
Mike.
Believe it or not, Eric actually reads all the comments that you, our customers, leave on the LogMeIn session logs. He then covers them, good and bad, with the support staff.
So next time you are leaving a comment (hopefully good!) about one of our technicians, know that someone out there is hearing you!
Mike.
